E‑SERVICE DEVELOPMENT IN MANAGEMENT: THE CASE OF UZBEKISTAN’S PUBLIC SECTOR
Keywords:
E-government; e-services; public management; digital transformation; Uzbekistan; public sector innovation; information systems; service delivery; digital governance; administrative modernizationAbstract
This article examines the development of e-services within Uzbekistan’s public sector and evaluates their role in transforming public management practices. Over the past decade, Uzbekistan has intensified its digitalization agenda, introducing a wide range of online services aimed at improving administrative efficiency, transparency, and citizen satisfaction. Using policy analysis, institutional review, and sector-specific case studies, the paper highlights key achievements such as the expansion of integrated digital platforms, the adoption of data-driven decision-making tools, and the increasing interoperability of government information systems. The findings reveal that while significant progress has been made, challenges remain related to technical infrastructure, workforce digital skills, regulatory coherence, and user trust. The article concludes by proposing strategic directions for enhancing e-service maturity, strengthening governance mechanisms, and ensuring sustainable digital transformation in the public management system of Uzbekistan.
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