THE ROLE AND IMPORTANCE OF DIGITALIZATION IN THE DEVELOPMENT OF THE UTILITY SECTOR IN UZBEKISTAN
Keywords:
Digitalization, utility sector, Uzbekistan, smart infrastructure, service efficiency, integrated systems, digital transformation, public services, energy management, modernizationAbstract
This paper analyzes the role and significance of digitalization in the transformation of Uzbekistan’s utility sector, which includes water supply, electricity, gas, waste management, and heating services. As part of the country’s broader economic reforms, digital technologies are being increasingly adopted to address long-standing inefficiencies, technical losses, and service delivery challenges. The study highlights how digital tools—such as smart metering, integrated billing systems, real-time monitoring, and data analytics—can improve operational efficiency, enhance transparency, and elevate customer satisfaction. By reviewing international practices and aligning with national strategic goals, the paper offers practical insights into how Uzbekistan can overcome systemic barriers and accelerate the modernization of its utility infrastructure.
References
1. Asian Development Bank (2021). Digital Transformation of Public Utilities: Global Best Practices. Manila: ADB Publications.
2. Ministry for Development of Information Technologies and Communications of the Republic of Uzbekistan (2023). National Digital Economy Strategy 2023–2030. Tashkent.
3. International Energy Agency (2020). Smart Grids and Digitalization in the Power Sector. Paris: IEA Publications.
4. World Bank (2022). Digital Infrastructure for Development: Case Studies from Emerging Economies. Washington, D.C.: World Bank Group.
5. OECD (2021). Digital Government Index and Utility Services. Paris: OECD Digital Economy Papers.
6. United Nations (2022). E-Government Survey: The Future of Digital Government. New York: UN Department of Economic and Social Affairs.
7. German Federal Ministry for Economic Affairs and Climate Action (2021). Smart Utility Management: The German Model. Berlin.
8. Singapore Public Utilities Board (PUB) (2022). Water Sustainability through Smart Technology. Singapore.
9. Statistics Agency under the President of the Republic of Uzbekistan (2024). Digital Transformation Indicators in Public Services. Tashkent.
10. Zaynutdinov, A. & Karimova, M. (2023). "The Role of ICT in Public Utility Reform in Uzbekistan", Journal of Central Asian Innovations, Vol. 5, Issue 2, pp. 58–72.
Published
Issue
Section
License
Copyright (c) 2025 Alisher Sultanov
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
All Rights Reserved.
