THE IMPACT OF DIGITAL BANKING SERVICES ON THE OPERATIONS OF COMMERCIAL BANKS: A COMPREHENSIVE ANALYSIS

Abstract

With the rapid development of technology, digital banking services have become widespread in the financial industry, changing the way customers interact with banks and conduct financial transactions. This study provides a comprehensive analysis of the impact of digital banking services on the performance of commercial banks. By synthesizing existing literature and empirical evidence, this paper examines the various dimensions of digital banking services, including online banking, mobile banking, digital payment systems and artificial intelligence applications, and their key performance indicators such as profitability, efficiency, customer studies the effect. satisfaction and risk management. The findings show that while digital banking offers opportunities to reduce costs, generate revenue, and improve customer experience, they also pose challenges related to cybersecurity, regulatory compliance, and the digital divide. This article provides insights into the strategic use of digital banking by commercial banks to improve their operations in a more digitized environment.