THE IMPACT OF DIGITAL BANKING SERVICES ON THE PERFORMANCE OF COMMERCIAL BANKS
Keywords:
digital banking, commercial banking, performance, profitability, efficiency, customer satisfaction, risk managementAbstract
With the rapid development of technology, the banking industry has undergone significant changes, primarily due to the widespread use of digital banking services. This article focuses on a comprehensive analysis of the impact of digital banking services on the operations of commercial banks. By synthesizing existing literature and empirical evidence, this study examines the multifaceted effects of digital banking adoption on various indicators such as profitability, operational efficiency, customer satisfaction, and risk management. In addition, the paper discusses the challenges and opportunities associated with the integration of digital banking services and provides insights for future research directions in this emerging field.
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Hamidi, S. M., & Johari, F. (2018). The Impact of Digital Banking on the Performance of Iranian Banks. Journal of Internet Banking and Commerce, 23(3), 1-17.
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